Rio Grande Valley 9-1-1
Professional Trainings
Empowering PSAP personnel with advanced telecommunication skills and software expertise.
Regional Excellence in Dispatch
We provide the tools and knowledge necessary for our regional telecommunicators to process emergency requests with speed, accuracy, and professionalism. Our training programs are designed to meet TCOLE standards and incorporate the latest industry best practices.
PSAP Telecommunicator Training
Essential training for Public Safety Answering Point (PSAP) personnel, focusing on the critical link between the public and emergency responders.
Key Training Topics
- Emergency Communication Protocols
- Call Handling & Interrogation Techniques
- Stress Management & Operational Wellness
- TDD/TTY & Multilingual Service Handling
- Liability & Legal Standards in Dispatch
Power 911 Software (VIPER)
Comprehensive hands-on training for the VIPER Power 911 software, our region's primary emergency call-taking interface.
Key Training Topics
- User Interface & Workspace Navigation
- Advanced Call Management (Transfer, Conference, Hold)
- Internal & External Mapping Integration
- Reporting & Call Log Management
- System Configuration & Personalization
TTY / TDD Training
Specialized training for communicating with individuals who are deaf, hard of hearing, or have speech disabilities.
Key Training Topics
- Standard Abbreviations & GA/SK Codes
- Handling Silent Calls & Proactive TTY Use
- ADA Compliance Requirements for PSAPs
- Communication Protocols with Relay Services
- Hands-on TTY Equipment Practice
Schedule PSAP Training
Are you a PSAP administrator looking to schedule training for your team? Complete our training request form to get started.