Rio Grande Valley 9-1-1
About Us
Dedicated to excellence in emergency communication for the Rio Grande Valley.
Who We Are
The Rio Grande Valley 9-1-1 Emergency Communication District is responsible for the administration and implementation of 9-1-1 services across Hidalgo and Willacy counties. We serve as the critical link between the public and emergency services, ensuring that every call for help is routed with precision and speed.
Our Mission
To provide the residents of Hidalgo and Willacy Counties with a reliable and technologically advanced emergency communications system while fostering public safety awareness through education and community engagement.
Our Vision
To be a national leader in emergency communications by implementing Next Generation 9-1-1 solutions that ensure every request for help is delivered with precision and speed, saving lives in our community.
Our Core Values
The principles that guide our service and commitment to the community.
Integrity
We uphold the highest ethical standards in all our emergency communication operations.
Innovation
Embracing cutting-edge technology to stay at the forefront of public safety.
Reliability
Consistency and speed when it matters most in life-or-death situations.
Engagement
Connecting with our community through education and proactive outreach.