Rio Grande Valley 9-1-1
IT Department
Powering Next Generation 9-1-1 Technology
“Our future success is directly proportional to our ability to understand, adopt and integrate new technology into our work.”
Sukant Ratnakar
Dennis Moreno
Assistant Director of Information Technology
"We maintain 100% network reliability through comprehensive monitoring, cybersecurity measures, and cutting-edge technology solutions."
In 2021, RGV9-1-1 accomplished a huge milestone by fully migrating our regional emergency communication system to Next Generation 9-1-1 (NG9-1-1). Our 9-1-1 system is the most critical infrastructure that is relied upon every day for obtaining assistance in life-or-death situations.
IT Operations & Services
Network Management
Overseeing the management and operational efficiency of the NextGen 911 network across all 16 PSAPs.
System Monitoring
Constant testing of fail-safe redundant call-taking infrastructure ensuring 100% reliability.
Staff Education
Working with Public Education on-site to ensure staff can utilize all CAD technologies.
Cybersecurity
Implementation of physical and virtual measures to protect critical emergency infrastructure.
Rapid Delivery
Ensuring emergency personnel have detailed info quickly when it matters most.
Innovation
Constantly looking at new solutions and staying ahead of the game in public safety tech.
Our Commitment
"Leveraging cutting-edge technology to ensure every 9-1-1 call is answered with speed, precision, and reliability across the Rio Grande Valley. We are constantly looking at new solutions, technology, and added features to stay ahead in public safety."
IT Department
RGV9-1-1 Emergency Communication District